Política de reembolso

Thank you so much for choosing Adela's Wellness. Every product we offer is crafted and handled with intention, care and a deep respect for your health and wellbeing. Because of the personal and sensitive nature of wellness products and our commitment to maintaining the highest standards of hygiene and quality, all sales are final.

This means that we are unfortunately unable to accept returns or exchanges on any items, whether opened or unopened. This policy helps us ensure that every product you receive has never been handled or resold, and is always delivered in its freshest and most uncompromised form.

We understand that shopping for wellness products can sometimes feel personal or even overwhelming. That’s why we encourage you to take your time, explore the product descriptions thoroughly and reach out with any questions you may have BEFORE placing your order. Whether you need help selecting the right item for your needs, have questions about ingredients, or want to better understand how something works, we are genuinely here to help and support you every step of the way.

If you experience an issue with your order - such as receiving the wrong item, or if something arrives damaged due to shipping - please contact us within 48 hours of delivery. While we cannot accept returns, we will do our best to make it right, and evaluate the situation on a case-by-case basis.

Your trust means everything to us, and so does your health. Thank you for your understanding, kindness and continued support of Adela’s Wellness. It’s an honor to be a part of your self-care journey.

If you need assistance, don’t hesitate to contact us via our Contact Page or the Live Chat feature. We’re always happy to hear from you.